Private suites, real beds and someone awake all night. Dogs, cats, small pets and birds, looked after in Springfield by people who send you photos before you have to ask.
Peak weeks book out months ahead. Check availability before you book flights.
+1 202 555 0147
We started with four kennels behind a vet's surgery in 2009. Fifteen years later we have six suite types and twenty-four trained carers, and the same rule still holds: nobody stays anywhere we would not leave our own pets.
A carer sleeps on site and walks every suite on a two-hour round.
Bring their usual bowls and diet. We weigh, portion and log every meal.
Vaccination checks on arrival and a partner practice on speed dial.
Walks, meals, naps and mischief land in the owner portal as they happen.
Every owner asks us the same questions at the door. Here are the honest answers, before you have to ask them.
Read Our PromiseA carer sleeps on site and walks every suite every two hours. Nobody is left alone in a dark building from seven at night until seven in the morning.
Play groups are matched by size and temperament, never by whoever happens to be in that day, and unfamiliar dogs are never mixed.
Vaccination records are checked on arrival, medication is logged and counter-signed, and our partner practice is a four-minute drive.
Every guest runs to the same rhythm, so the building is calm and nobody is left guessing.
07:00
Out before breakfast, in twos and threes, on the field behind the building.
08:30
Their own food, weighed to your instructions. Anything left is logged, not binned quietly.
10:00
Matched by size and temperament. Guests who prefer their own company get the run to themselves.
12:30
Blinds down, radio low, everybody back in their own suite for two hours of proper sleep.
15:00
Snuffle mats, scent games and ten minutes of whatever you are working on at home.
18:00
Second meal, medication if there is any, then a brush and a check over ears and paws.
21:00
Lights down, last toilet break, and the first of the overnight rounds begins.
Not a list of rooms on a floor plan. These are the five your pet ends up in every single day.
A shallow, heated pool with a wide ramp in. Ten minutes of paddling does more for a restless dog than an hour of pacing.
Half an acre, double-gated and fully fenced, so leads come off the moment the second gate shuts behind you.
Hydro bath, non-slip table and low-noise dryers. One animal in the room at a time, and never rushed.
Cats, small pets and birds, in a separate building where no dog can be seen, heard or smelled.
Weighing, medication and vaccination checks, with our partner practice a four-minute drive away.
A three minute walk-through filmed on an ordinary Wednesday. No staging, no empty runs, no guests brought in for the camera.
The people on camera are the people who would be on shift.
All six suite types, the kitchen, the salon and the meadow run.
Drop in any weekday between ten and four. No appointment needed.
Add any of these when you book, or call and add them halfway through a stay.
Hydro bath, clip, nails and ears, finished the morning of check-out so they go home smelling new.
Drop off at seven, collect by seven. Two walks, a play group and a proper nap in a real suite.
One-to-one sessions with our trainer, with a written note of what to keep practising at home.
Weight, teeth, ears, skin and claws, written up and emailed to you and to your own vet.
Collection and drop-off anywhere inside twelve miles, in a crated, air-conditioned van.
Two photos and a short clip every day, posted to the owner portal as the day happens.
Two weeks away and I got a photo every single day. Bruno came home tired, clean and completely unbothered, which after his last boarding experience is all I wanted.
I was told cats do not board well. Mine spent four nights in the quiet wing and came back fine. Being in a separate building from the dogs is the whole difference.
Our old boy is on three tablets a day. They logged every dose, timed and initialled, and emailed the sheet at the end. No other kennel has ever done that without being asked.
We visited three places before booking. Pawtel was the only one that let us walk in unannounced on a Tuesday and see the actual runs rather than a tidied-up show kennel.
Drop in any weekday between ten and four. No appointment, no tour guide and no rooms kept off limits. Then decide.
First Stay
What actually helps, what gets lost, and the one item that settles a nervous dog faster than anything else.
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Our Rules
Group play sells well and goes wrong quietly. Here is how we match guests instead, and why it takes longer.
Read Article
Cats
Height, quiet and their own smell. Get those right and most cats settle inside a day.
Read Article
Behind The Scenes
Eleven minutes of the overnight rota, unedited, so you can see what happens while the building is asleep.
Read Article
Photos
Nobody stayed in. The mud kitchen had its best day of the year and the towel cupboard had its worst.
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Our Team
Experience matters less than you would think. Here is what actually predicts whether somebody lasts.
Read Article
