Questions & Answers
Everything families ask us before choosing care.
General Questions
Your room, all meals and drinks, laundry of bed linen, the daily programme and the care your plan sets out. Extras such as weekly physiotherapy or the salon are listed with their prices on the Care Plans page.
Visiting is daily from 8:00 am to 8:00 pm, and families of residents in palliative care are welcome at any hour.
Usually two to three weeks: a visit, a care assessment, then a moving-in day planned with the family.
Yes. Most residents bring a favourite chair, photographs and a few pieces that make the room their own.
Respite stays start from three days, with full care included, so a family carer can rest.
Small pets are welcome with the Pet Stay extra, and a visiting dog comes every Thursday.
Costs & Funding
The care type sets the monthly rate, the room adds its supplement (a shared companion suite costs less), and any extras you choose are added per month.
Our family liaison explains the funding routes that may apply and helps with the paperwork, at no cost.
Prices are reviewed once a year, in April, and families are told three months ahead.
One month's fee is held as a deposit and returned when a stay ends.
Memory Care
Yes. The wing has its own garden and keypad doors, so residents can walk freely and safely, day and night.
Please do. Photographs, a favourite chair and music from their youth help a new room feel like home.
A weekly call or message from the key carer, and a care review with the family every three months.
Our nurses review care as needs change, and residents can move to nursing care without leaving Carelia.
Palliative Care
Yes. Our home care team visits from one hour at a time, and our nurses support families through the night when it is needed.
Our nurses teach simple positions, breathing and pacing, and agree a plan with the resident's doctor.
Call the care line at any hour. A nurse listens, answers your questions and, if you wish, arranges a visit.
Pain is assessed every day and the plan is changed with the resident's doctor as often as needed.
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