Frequently Asked Questions

Yes. Pick a doctor in the booking form or from their profile. If you only know the department, we suggest the doctor with the first free slot.

Cancel or move a visit up to 24 hours before at no charge, online or by phone. Later cancellations may carry a fee of $25.

Yes, for follow-ups, results, repeat prescriptions and many first consultations. Video visits cost a quarter less than visits in person.

BlueRidge Health, Northstar Care, Summit Mutual, Evergreen Select and Harbor Medicare Advantage, plus self-pay at published prices.

Use the cost estimator on the Insurance & Billing page: choose the visit and your plan to see your share before you book.

Insured patients receive a statement after the plan has paid its share, usually within 30 days of the visit.

Most blood tests are ready the next working day. Each test in the lab catalogue shows its own turnaround.

Results appear in the patient portal as soon as your doctor has reviewed them. We call you if anything needs action.

Only for some tests, such as the cholesterol panel and fasting glucose. The lab catalogue tells you how many hours.

Wards welcome visitors from 10 AM to 8 PM every day. Two visitors per patient at a time; children under 12 with an adult.

Yes, free parking for patients on Meridian Avenue, with accessible bays beside the main entrance.

For chest pain, difficulty breathing, severe bleeding, a serious injury or sudden weakness. In a life-threatening emergency, call 911.

Yes, it is open 24 hours a day, every day of the year, with specialists on call.