Questions & Answers
Sizes, widths, delivery and returns.
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Sizes & Widths
Stand on a sheet of paper against a wall, mark your longest toe and measure in millimetres. A size holds a foot up to its Paris point less a centimetre for the toes: EU 38 holds a foot up to 243 mm.
Four: C narrow, D standard, E wide, EE extra wide. Measure your foot's width at the ball and its length; the width over the length gives the fitting, and the Shoe Size Converter does the sum.
We use our own chart: UK from the EU size, US women's two sizes over the UK, US men's one over. The converter shows all of them.
Choose the longer foot's size; for a mule or a sandal you can take the smaller one.
Bags
The Bag Size Compare draws three bags to scale and checks each item: an item fits when its face fits the opening with 1 cm to spare and its depth fits.
We give the inside in centimetres and the litres a bag holds; bags taper, so a bag holds 70% of its box.
Yes, at either store, free with the bag.
Frames & Lenses
Lens width, bridge and temple length in millimetres (for example 51 □ 20 – 145). The frame is two lenses, the bridge and two 5 mm end pieces wide.
Yes, on our optical frames: single vision is included, the rest are priced on the Eyewear Frame Sizes page.
In Lisbon and, from its opening, Madrid; free when you choose optical frames with us.
Delivery
In Portugal over €100; the European Union over €150; the United Kingdom over €200; the rest of the world over €250.
The same working day if you order before 14:00, otherwise the next working day.
Use STEP10 in your bag for 10% off your first order.
Returns & Exchanges
30 days from the day your order is delivered; 14 days for sale pieces; 45 days to exchange for another size or width.
Free at our stores or at a carrier drop point; a courier collection costs €4.95, taken off the refund.
Within 5 working days of the return reaching us; at a store, on the spot.