24/7 response
Emergency Line
Day and night, a fitter at your door within the hour.
Right now
Weekday
- Emergency call-out£49
- Labourstandard rate
- OfficeOpen now, crews out until 8 pm
The line is answered by a fitter, day and night.
What it costs
Three Bands, No Surprises
An emergency is priced like any job: the hours at the trade's rate times the band, the parts and the call-out for the band, plus VAT. The band you are in right now is marked.
- WeekdayMonday to Friday, 8 am to 6 pmStandard rate£49 call-out
- Evening & SaturdayWeekdays 6 to 8 pm, Saturday 8 am to 6 pmLabour ×1.25£59 call-out
- Night, Sunday & Holiday8 pm to 8 am, Sundays and bank holidaysLabour ×1.5£89 call-out
What counts
When To Call The Emergency Line
Water You Cannot Stop
A burst pipe, a leak through the ceiling, a toilet that will not stop running.
Sparks Or Burning
A socket that sparks or smells, a fuse board that keeps tripping, no power at all.
No Heat In Winter
The boiler down in the cold, no hot water with a baby or an elderly person at home.
A Home You Cannot Lock
A broken front door lock, a forced window, a door that will not shut.
While you wait
Four Things That Help
- 01Water offTurn the stop tap clockwise, usually under the kitchen sink.
- 02Power offIf water is near anything electrical, switch off at the fuse board.
- 03Gas smellOpen windows, do not use switches, call the gas emergency line too.
- 04PhotosA photo of the leak or the board helps the fitter bring the right parts.
How fast
Response Times By Area
Type your postcode to see how fast a fitter reaches you.
- LambethSE24, SE27, SW2, SW4, SW8, SW9, SE11, SW16Within 60 minNo travel fee
- SouthwarkSE1, SE5, SE15, SE16, SE17, SE21, SE22Within 60 minNo travel fee
- WandsworthSW11, SW12, SW15, SW17, SW18Within 90 minNo travel fee
- LewishamSE4, SE6, SE12, SE13, SE14, SE23, SE26Within 90 minNo travel fee
- CroydonCR0, CR2, CR7, SE19, SE25Within 120 min£15 travel
- MertonSW19, SW20, CR4, SM4Within 120 min£15 travel