Questions & Answers
Prices, windows, plans and emergencies.
Prices & Estimates
Every trade has an hourly rate and every common job a time on site. The price is the hours times the rate, the parts and the call-out fee, plus VAT. The estimate page works it out before you book.
£49 on weekdays, £59 on evenings and Saturdays, £89 at night, on Sundays and bank holidays. Plan members pay none on booked visits.
Labour is 1.25 times the rate on weekday evenings and Saturdays, 1.5 times at night, on Sundays and bank holidays.
Yes: choose You Supply on the estimate and we charge labour only. Our standard parts carry a year's warranty; premium ones are branded and cost 1.6 times as much.
Booking A Window
Pick a day and a window from 8 am to 8 pm; the fitter texts when they are thirty minutes away. Windows close 2 hours before they start.
Up to 14 days ahead online; for anything later, call the office.
Sundays and bank holidays are for emergencies only, on the emergency line.
Jobs over six hours get two fitters; anything beyond the estimate is agreed with you before we carry on.
Maintenance Plans
Its yearly services, no call-out fee on booked visits, a discount on all labour and priority response. Complete also covers emergency call-outs.
From £9 a month for a flat. Houses up to three bedrooms are 1.2 times that, larger houses 1.45 times. A year paid at once saves 15%.
Yes: the Landlord plan keeps the gas safety record and the electrical check on file and gives your tenants their own line.
Emergencies
Water you cannot stop, no heating or hot water in winter, a smell of gas, sparking or burning sockets, a broken front door lock.
Within 60 minutes in inner boroughs, 90 in outer ones and 120 in the extended area.
Turn off the water at the stop tap, switch off at the fuse board, open the windows for gas and call the gas emergency line too.
No question matches that. Try another word or call the office.