Frequently Asked Questions
Booking, visiting, billing and emergencies.
Questions And Answers
How Do I Book An Appointment?
Book online in four steps, call the front desk or use the patient portal. You get a confirmation by email and a reminder the day before.
Can I Choose My Doctor?
Yes. Pick a doctor on the booking form or from their profile; the slots you see are that doctor's own free times.
How Do I Cancel Or Move A Visit?
Open the patient portal and use Reschedule or Cancel on the visit, or call us at least 24 hours before.
What Are The Visiting Hours?
General wards 11 AM to 8 PM every day. The children's ward welcomes parents at any time.
Is There Parking?
Yes, a covered garage on Harbor View Drive with the first 30 minutes free and reduced day rates for patients.
Which Insurance Plans Do You Accept?
Most major PPO, HMO and EPO plans and Medicare. Use the plan lookup on the insurance page to check yours.
Do You Offer Payment Plans?
Yes. Balances over $500 can be split into six or twelve interest-free monthly payments.
When Should I Go To The Emergency Room?
Chest pain, trouble breathing, stroke signs, severe bleeding or a serious injury: come straight in or call 911.
Can I Stay With My Child?
Always. A parent or carer can stay for every exam and overnight on the children's ward.
How Do Same-Day Sick Visits Work?
Call before 10 AM or book online; we keep slots free every morning for children who are unwell.
Which Vaccines Does My Child Need?
Use the vaccination planner for every recommended vaccine by date, then book them in one visit.