Email templates

All templates

Template	Subject	Status	Actions
Welcome (new customer) Sent when a customer creates an account. Placeholders: {{name}}, {{site_name}}, {{action_url}}.	Welcome to {{site_name}}, {{name}}!
Password reset Sent when a user requests a password reset. Placeholders: {{name}}, {{reset_url}}, {{site_name}}.	Reset your {{site_name}} password
Order confirmation (customer) Sent to the customer after an order is placed. Placeholders: {{name}}, {{order_number}}, {{restaurant_name}}, {{order_total}}, {{track_url}}.	Your {{site_name}} order {{order_number}} is confirmed
Payment receipt (customer) Sent to the customer when a bill is paid at the POS. Placeholders: {{name}}, {{order_number}}, {{restaurant_name}}, {{order_total}}, {{paid_label}}, {{receipt_url}}.	Your receipt for {{order_number}} - {{restaurant_name}}
Order status update Sent when an order moves to out for delivery or delivered. Placeholders: {{name}}, {{order_number}}, {{restaurant_name}}, {{status_label}}, {{track_url}}.	Order {{order_number}}: {{status_label}}
Reservation confirmation Sent when a reservation is confirmed. Placeholders: {{name}}, {{restaurant_name}}, {{reserved_at}}, {{party_size}}.	Your reservation at {{restaurant_name}} is confirmed
Restaurant application received (vendor) Sent to the applicant after submitting the restaurant sign-up form. Placeholders: {{name}}, {{restaurant_name}}, {{site_name}}.	We received your {{site_name}} application
Restaurant approved (vendor) Sent to the owner when their restaurant is approved. Placeholders: {{name}}, {{restaurant_name}}, {{site_name}}, {{action_url}}.	{{restaurant_name}} has been approved
Team invitation (staff) Sent to a team member when a restaurant adds them. Two different credentials on purpose: {{set_password_url}} sets the password they SIGN IN with, {{pin}} only unlocks a screen they are already signed into. Placeholders: {{name}}, {{restaurant_name}}, {{r	You have been added to {{restaurant_name}} on {{site_name}}
New order received (vendor) Sent to the restaurant owner when a new order is placed. Placeholders: {{name}}, {{restaurant_name}}, {{order_number}}, {{order_total}}, {{action_url}}.	New order {{order_number}} at {{restaurant_name}}
New enquiry received (vendor) Sent to the restaurant owner when a catering or quote enquiry is submitted. Placeholders: {{name}}, {{restaurant_name}}, {{lead_name}}, {{event_date}}, {{guests}}, {{message}}, {{action_url}}.	New enquiry for {{restaurant_name}}
Contact form message (admin) Sent to the contact address (Settings → Contact) when a visitor submits the contact form. Reply to the sender at the address shown in the message. Placeholders: {{name}}, {{sender_email}}, {{topic}}, {{subject}}, {{message}}, {{action_url}}.	New contact message: {{subject}}
Payout statement (vendor) Sent to a restaurant when the platform issues or settles a payout statement.	Your {{site_name}} payout statement — {{amount}}
Royalty invoice (franchisee) Sent to a franchisee when the platform issues or settles a royalty invoice.	Your {{site_name}} royalty invoice — {{amount}}
Confirm your email address Sent when an account must confirm its email address before it can sign in. Placeholders: {{name}}, {{code}}, {{ttl_minutes}}, {{site_name}}.	Your {{site_name}} confirmation code is {{code}}
Re-engagement · We miss you First step of a re-engagement sequence. Placeholders: {{name}}, {{site_name}}, {{action_url}}, {{unsubscribe_url}}.	We have missed you at {{site_name}}, {{name}}
Re-engagement · Come back and order Later step of a re-engagement sequence. Placeholders: {{name}}, {{site_name}}, {{action_url}}, {{unsubscribe_url}}.	Still hungry, {{name}}? Here is what is new at {{site_name}}
Unfinished order reminder (customer) Sent once, to a customer who left an order unpaid. Placeholders: {{name}}, {{order_number}}, {{restaurant_name}}, {{order_total}}, {{track_url}}.	Your {{restaurant_name}} order is waiting - {{order_number}}
Weekly performance report (vendor) Sent every week to owners who opted in, with the previous week's trading attached as a PDF.	Your week at {{restaurant}} — {{week_start}} to {{week_end}}

Send a test email

Template

Recipient

Merge fields

A field only fills in on the templates listed beside it. Used anywhere else, the reader sees the token itself.

Template	Available fields
Every template Taken from your branding each time a message is sent.	`{{site_name}}{{primary_color}}{{logo_url}}{{site_url}}{{year}}`
Welcome (new customer) `welcome`	`{{name}}{{action_url}}`
Password reset `password_reset`	`{{name}}{{reset_url}}`
Order confirmation (customer) `order_confirmation`	`{{name}}{{order_number}}{{restaurant_name}}{{order_total}}{{track_url}}`
Payment receipt (customer) `pos_receipt`
Order status update `order_status`	`{{name}}{{order_number}}{{restaurant_name}}{{status_label}}{{track_url}}`
Reservation confirmation `reservation_confirmation`	`{{name}}{{restaurant_name}}{{reserved_at}}{{party_size}}`
Restaurant application received (vendor) `restaurant_application`	`{{name}}{{restaurant_name}}`
Restaurant approved (vendor) `restaurant_approved`	`{{name}}{{restaurant_name}}{{action_url}}`
Team invitation (staff) `staff_invite`	`{{name}}{{restaurant_name}}{{role}}{{pin}}{{set_password_url}}{{login_url}}`
New order received (vendor) `vendor_new_order`	`{{name}}{{restaurant_name}}{{order_number}}{{order_total}}{{action_url}}`
New enquiry received (vendor) `vendor_new_lead`	`{{name}}{{restaurant_name}}{{lead_name}}{{event_date}}{{guests}}{{message}}{{action_url}}`
Contact form message (admin) `contact_message`	`{{name}}{{sender_email}}{{topic}}{{subject}}{{message}}{{action_url}}`
Payout statement (vendor) `payout_statement`
Royalty invoice (franchisee) `royalty_invoice`
Confirm your email address `email_verification`
Re-engagement · We miss you `drip_we_miss_you`	`{{name}}{{restaurant_name}}{{sequence_name}}{{action_url}}{{unsubscribe_url}}`
Re-engagement · Come back and order `drip_come_back`	`{{name}}{{restaurant_name}}{{sequence_name}}{{action_url}}{{unsubscribe_url}}`
Unfinished order reminder (customer) `abandoned_cart`	`{{name}}{{order_number}}{{restaurant_name}}{{order_total}}{{track_url}}`
Weekly performance report (vendor) `vendor_weekly_report`

All templates

Send a test email

Merge fields

AI assistant