Questions & Answers
Sizes, fittings, delivery, returns and care.
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Sizes & Fit
Measure snugly round your ribcage just under the bust for the band, in inches, and round the fullest part of the bust for the cup. The band is the underbust to the nearest inch, rounded up to an even number; every inch of difference between the bust and the band is one cup.
The sizes with the same cup volume on a different band: one band down and one cup up, or one band up and one cup down. A 34C has the sisters 32D and 36B.
Very. Weight, training, pregnancy and simply time change it; most of us should be measured once a year.
Bands 28 to 44 and cups AA to J across the range; each bra lists the sizes it comes in, and the ones that have sold out are struck.
Fittings
Bra fittings, lounge styling and virtual fittings are free. A bridal fitting is £25, taken off what you buy that day.
Bra Fitting 30 minutes; Bridal Fitting 60 minutes; Robe & Lounge Styling 45 minutes; Virtual Fitting 20 minutes.
No. You leave with your size and a note of what suited you.
Eight to twelve weeks before the day, once the dress is chosen; bring the shoes and a photograph of the back of the dress.
Delivery & Returns
UK orders over £75 are delivered free; under that it is £4.50, and express is £8.95.
Within 30 days, unworn with the hygiene strip in place; briefs and bodysuits can only be returned sealed.
Yes, from London or New York, free, from the next working day.
Use SILK20 in your bag for 20% off your first order.
Caring For Lace & Silk
By hand in cool water with a gentle wash, or in a mesh bag on a delicate cycle at 30 degrees, then dried flat.
By hand at 30 degrees with a silk wash, never wrung; roll it in a towel and dry it in the shade.
Fasten it before washing, never tumble dry it, and rest a bra a day between wears.
Gift Cards
24 months from the day it is sent.
Yes, on the Gift Cards page with the card's code.
Yes, in London and New York, and for the bridal fitting fee.
Still Wondering?
A fitter answers within a working day; for sizing, add your measurements.