Questions & Answers
Everything people ask before ordering chocolate and cakes from us.
Orders & Delivery
Orders placed before 2:00 pm Paris time, Monday to Saturday, are packed and dispatched the same day; later orders leave on the next dispatch day. The top bar counts down to the cut-off.
Every box travels in an insulated sleeve. From May to September we add ice packs for a small surcharge, shown in your bag before checkout.
Chilled shipping is free over $150. Express next-day delivery is a flat $18.
Yes. Choose Collect at checkout and your order waits at the Saint-Honore Atelier from the dispatch date.
Cakes & Custom Orders
Three days for a single cake and seven days for tiered cakes. The Cake Builder only offers dates you can still have.
Yes: add a chocolate plaque in the Cake Builder and type up to 24 characters.
Within Paris we deliver cakes for $15; elsewhere they are collected from the boutique.
Ingredients & Allergens
Every product carries its dietary marks: V vegan, GF gluten free, NF nut free, AF alcohol free. Filter the shop and the menu by them.
Yes. Our atelier handles hazelnuts, almonds and pistachios, so nut-free pieces are made on separate days but in the same kitchen.
Two weeks at 16 to 18 degrees, away from light. Bars keep six months.
Workshops & The Club
Each sitting has a fixed number of seats. The booking page shows the seats left on every date and holds yours for ten minutes while you book.
Yes, at any time before the 20th of the month; the next box simply does not ship.
Choose Gift on the Chocolate Club page and add the months you want to give; we send a card on the day you choose.
No answer matches those words. Try "delivery", "vegan" or "cake", or write to us.