Questions & Answers
Quotes, tracking, customs, containers and insurance.
Quotes & Pricing
From the chargeable weight: the greater of the real weight and the volume weight. Volume weight is the size in cm³ divided by 6000 for air, 3000 for road and rail; by sea one cubic metre counts as 1,000 kg. The lane's rate, a minimum charge, the fuel surcharge and any extras make the total.
Seven days, or until the departure it was priced for leaves, whichever comes first.
Priority loading on the first departure with space: about a quarter fewer days for about 32% more.
Yes, by lane and mode; the cheapest is $150. Under it, the minimum is charged.
Tracking
On the booking confirmation: it starts CGR-, then three digits and four digits.
At every event: booking, collection, customs, departure, transhipment, arrival and delivery, as it happens.
Yes: the tracking page works for anyone with the number, no login needed.
Customs
Yes: our licensed brokers file export and import declarations in every country we serve, from $65 a declaration.
It depends on the Incoterm: under DDP the seller pays them, under every other term the buyer does.
A filing US Customs needs 24 hours before an ocean shipment is loaded abroad; we file it for you.
Containers & Packing
A 20' takes 11 EUR pallets on the floor, a 40' takes 25; stacked, twice that if the height allows.
Usually from about 15 m³: groupage is priced by the cubic metre, a full box by the box.
Yes: 20' and 40' reefers from -30 to +30 °C, with the temperature logged throughout.
Insurance & Claims
Carriers' liability is limited by law; our all-risk cover costs 0.35% of the value, at least $35.
Note the damage on the delivery receipt, photograph it and write to us within seven days; claims settle within 30 days.
Nothing matches that. Try another word, or call the desk on +31 10 555 0182.