Reception
+1 202 555 0147
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Fifteen years of boarding dogs, cats, small pets and birds in one building in Springfield.
Helena Voss started Pawtel in 2009 because her own dog came back from a kennel thinner, louder and frightened of the car. She wanted somewhere that told you the truth about the day, whether the day had gone well or not.
A carer sleeps on site and walks every suite on a two-hour round.
Meals, medication, walks and weight, written down and counter-signed.
Drop in unannounced on any weekday. No room is ever off limits.
The same carer looks after your pet for the whole stay, not a rota.
Nobody stays anywhere we would not leave our own animals. Every change below came from a stay that could have gone better.
Helena boards eleven dogs in the first year, mostly for neighbours, and drives them home herself.
Cats, small pets and birds move into a separate building after a nervous cat spent four days hiding.
Overnight staffing begins after a storm. Two-hour night rounds have run every night since.
Owners stop having to phone at two in the afternoon. Meals, walks and photos go up as they happen.
Still one site, still no franchise. Growth has only ever meant more space per guest, not more guests.
One carer for every four guests. We turn bookings away rather than squeeze one more in.
If your pet did not eat, was sick, or had a bad afternoon, you hear it the same day.
Unfamiliar dogs are never put together. Guests who prefer solitude get the run to themselves.
The figure on your booking is the figure you pay. Nothing is added while you are away.
A three minute walk-through filmed on an ordinary Wednesday. No staging, no empty runs, no guests brought in for the camera.
The people on camera are the people who would be on shift.
All six suite types, the kitchen, the salon and the meadow run.
Drop in any weekday between ten and four. No appointment needed.
Come on a Wednesday morning when the building is busy and judge it at its most normal, not at its tidiest.
