Written by the people on shift, about the parts of boarding that nobody advertises.
First Stay
What actually helps, what gets lost, and the one item that settles a nervous dog faster than anything else.
Read ArticleEleven minutes of the overnight rota, unedited, so you can see what happens while the building is asleep.
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Our Rules
Group play sells well and goes wrong quietly. Here is how we match guests instead, and why it takes longer.
Read ArticleTurning a booking away costs us a night's rate. Taking one too many costs somebody a carer's attention, and that is not ours to spend.
Read ArticleNobody stayed in. The mud kitchen had its best day of the year and the towel cupboard had its worst.
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Cats
Height, quiet and their own smell. Get those three right and most cats settle inside a day.
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Our Team
Experience matters less than you would think. Here is what actually predicts whether somebody lasts.
Read ArticleA full appointment filmed in one take, including the two minutes where we stopped and started again.
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Health
Two carers, one sheet, every dose initialled. The system is dull on purpose and that is the point.
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Come and see a normal weekday morning, then decide whether the writing matches the building.
