Questions & Answers
What people ask us before their first week.
Frequently Asked Questions
Meal Plans
Choose a plan, how many meals a day, which days and your calorie band. We cook on Sunday and Wednesday and deliver chilled boxes on your area's drop days.
Yes. Skip any drop from your account before its cut-off (8:00 pm, two days before the delivery day) and nothing is cooked for it.
Every plate keeps for four days in the fridge; the use-by date is printed on the lid.
Any time before a week's cut-off. The new plan and its price start with the next drop.
Nutrition & Allergens
From the weight of every ingredient as it goes into the box: four calories a gram of protein or carbohydrate and nine a gram of fat.
Our start-plan calculator works out a daily target from your age, height, weight, activity and goal, and suggests the nearest band.
Every plate lists the fourteen allergens. We are not a nut-free kitchen, so we cannot promise there are no traces.
The menu filters by Vegan, Vegetarian, Gluten Free, Dairy Free, High Protein and Low Carb, and the Plant Powered plan is fully vegan.
Delivery
Each area has its own drop days. The Delivery Days page shows yours, its fee and the next cut-off.
Downtown is always free; other areas are free over their weekly mark, otherwise a small fee a drop.
Boxes are insulated and stay cold for eight hours. Leave a note with a safe place when you order.
Payment
Plans are charged weekly, on the day of the cut-off. Longer commitments are charged weekly too, at the discounted price.
Yes, from the pantry shop, in any amount from $25.
One coupon per order, entered in the bag before checkout.
No answer matches that search. Ask us below and we reply the same day.
Ask A Nutritionist
Leave your email and the question; one of our nutritionists answers within the day.