Creatrix
Creator Marketplace
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Questions, Answered

Everything brands and creators ask before their first booking — the fee, the data we read, what happens when a deadline slips.

For Brands

Yes. Creators publish their own rate per format and that is what lands on the invoice. Our platform fee is a separate line and is identical whoever you book.

Two working days for a standard brief. If the brief is for a network we have fewer than fifty creators on, we will say so before the clock starts.

That is the normal case. One brief goes out to the whole shortlist and each creator responds with a yes, a no or a counter on the rate.

Nothing is refunded for reach, because no honest platform can promise it. What you get is the thirty day report against the numbers that were on the card when you booked.

Yes. Funds are held when the brief is accepted and released when the post goes live and the link is verified.

For Creators

No. Listing is free, there is no commission on a booking, and we do not take a percentage of usage fees.

Reach, engagement, completion and audience breakdown for the last ninety days. We never read direct messages and we never post on your behalf.

You should. A story set and a long video are different pieces of work and the card shows a line for each one you offer.

Decline it in one tap. Declining does not affect your ranking; missing a deadline after accepting does.

Bank transfer within five working days of the post going live, or immediately on a managed campaign.

Still Stuck?

Three Ways To Get A Real Answer

Email The Desk

Anything about a live campaign, answered the same working day.

hello@creatrix.com

Call Between Ten And Five

A person picks up. No queue, no options menu.

+44 20 7000 0000

Send A Brief Instead

Sometimes the fastest answer is a costed shortlist.

Open The Brief Form