Questions & Answers

Orders placed before 2:00 pm on a weekday leave the kitchen the same afternoon; anything later ships the next working day. Most parcels arrive two days after dispatch.

Shipping is $5.95, free on orders of $45 or more, and always free on a full snack box of twelve.

Yes. Your order number opens the tracking page, which follows the parcel from baking to your door.

Every snack in the box costs less as the box fills: $2.95 each for the first five, $2.65 from the sixth and $2.35 each when all twelve cells are full. Premium picks add $0.40.

Of course. Fill all twelve cells with peanut crunch if you like; the price only counts the cells.

Fifteen percent every two weeks, ten percent every four weeks and five percent every eight weeks, on every item in the subscription.

Skip the next delivery, pause for as long as you like or change how often from your account, up to the day before it ships.

Yes. Every product carries nut-free, gluten-free and vegan marks, and the shop and the nutrition finder filter by all three.

No. Nut-free products are made on separate days and the lines are cleaned between runs, but the kitchen handles nuts.

Bars are shown per bar, so you can see what one bar gives you. Everything else is shown per 100 g and per suggested serving.

Three years from the day it is sent. The balance carries over between orders until it is spent.

Pick any date in the next year and the card goes to the recipient’s inbox that morning.